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TERMS AND CONDITIONS

Customer Service Policy

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At Chance, we are committed to providing service and ensuring our customers have a seamless shopping experience. Below are the guidelines we follow to support you:

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  1. Customer Support Availability

    • Our team is available to assist you with inquiries, feedback, or concerns during business days

    • You can reach us via email at chance.prv01@gmail.com or through the contact form on our website.

  2. Response Time

    • We aim to respond to all customer inquiries within 2 business days. Please note that response times may vary during peak periods.

  3. Order Assistance

    • For any questions related to your order, such as tracking, modifications, or cancellations, contact us promptly with your order number.

  4. Returns and Refunds

    • Please refer to our Return Guidelines section for detailed information on eligibility and the return process.

    • Refunds will be processed within 2–4 business days after approval of the return request.

  5. Feedback and Complaints

    • We value your feedback and continuously strive to improve our services. If you have a concern, we encourage you to share it with us, and we will work to resolve it promptly.

  6. Privacy and Confidentiality

    • Your personal information is treated with the utmost care and is only used to provide the services outlined in our Privacy Policy.​

 

We appreciate your trust in us and are here to ensure your experience exceeds expectations.

Privacy Policy

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At Chance, we value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data.

  1. Data Collection
    We collect personal information such as your name, email address, and shipping details when you make a purchase, sign up for our newsletter, or contact us.

  2. Data Usage
    The personal data we collect is used exclusively to process orders, provide customer support, and send updates about your order or relevant promotions. We will never share or sell your personal data to third parties without your consent.

  3. Data Protection
    We implement industry-standard security measures to ensure the safety of your personal information. All sensitive data, such as payment details, is encrypted to prevent unauthorized access.

  4. Cookies
    We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences in your browser settings.

  5. Your Rights
    You have the right to request access to, correction of, or deletion of your personal data. For any privacy-related concerns, please contact us at [Insert Email].

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